The Medals Cake Shop – Vasai East

At The Medals Cake Shop, we aim to deliver fresh, high-quality products every time. Please read our Refund & Return Policy carefully before placing an order.
  •  Same-day orders cannot be cancelled.
  •  For advance orders, cancellations must be requested minimum 6 hours before the delivery time.
  • Once approved, refunds will be processed as store credit or 50% refund, as per management discretion.
Refunds are applicable only under the following conditions:
 
  •  If an incorrect product (flavour, size, or item) is delivered:
  • Customer must share photo/video proof within 30 minutes of delivery.
  • We will arrange a replacement at the earliest.
  • If replacement is not possible, a full refund will be issued.
If the cake is damaged during delivery:
  • Photo/video proof must be shared within 30 minutes of receiving the order.
  • Eligible cases will receive a replacement.
  • For store pick-up orders, the shop is not responsible for damage after exiting the store.
Refunds Are Not Provided For:
  • Taste-related issues.
  • Wrong selection of flavour/size/message by the customer.
  • Complaints raised after the cake is used for celebration.
  • Incorrect delivery address provided by the customer.
  • Custom or theme cakes (non-refundable).
  • Cakes and desserts are perishable; hence, returns are not accepted.
  • For wrong or damaged products, only replacement will be provided upon valid proof.
  • No physical return is required; photos/videos are sufficient.
  • All products at The Medals Cake Shop are made fresh with hygiene and premium ingredients.
  • For any quality-related concerns, the final decision will be taken by our management.
  • Delivery delays due to traffic, weather conditions, or unreachable customer are not eligible for refund.
  • If the delivery rider reaches the location and the customer is not reachable for 10 minutes, the order will be marked as delivered.
Contact Us

The Medals Cake Shop – Vasai East Branch
📞 9967365079
🕒 Timings: 10:00 AM – 10:00 PM

Founded in 2015 by Chef Abdhesh Kumar, an ex-Pastry Chef of The Oberoi and Marriott Hotels, The Medals Cakes brings five-star bakery craftsmanship to your celebrations in Vasai-Virar, Mumbai.

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