The Medals Cake Shop – Vasai East
At The Medals Cake Shop, we aim to deliver fresh, high-quality products every time. Please read our Refund & Return Policy carefully before placing an order.
- Order Cancellation
- Same-day orders cannot be cancelled.
- For advance orders, cancellations must be requested minimum 6 hours before the delivery time.
- Once approved, refunds will be processed as store credit or 50% refund, as per management discretion.
- Refund Policy
Refunds are applicable only under the following conditions:
- A. Wrong Product Delivered
- If an incorrect product (flavour, size, or item) is delivered:
- Customer must share photo/video proof within 30 minutes of delivery.
- We will arrange a replacement at the earliest.
- If replacement is not possible, a full refund will be issued.
- B. Damaged Product
If the cake is damaged during delivery:
- Photo/video proof must be shared within 30 minutes of receiving the order.
- Eligible cases will receive a replacement.
- For store pick-up orders, the shop is not responsible for damage after exiting the store.
Refunds Are Not Provided For:
- Taste-related issues.
- Wrong selection of flavour/size/message by the customer.
- Complaints raised after the cake is used for celebration.
- Incorrect delivery address provided by the customer.
- Custom or theme cakes (non-refundable).
- Return Policy
- Cakes and desserts are perishable; hence, returns are not accepted.
- For wrong or damaged products, only replacement will be provided upon valid proof.
- No physical return is required; photos/videos are sufficient.
- Quality Assurance
- All products at The Medals Cake Shop are made fresh with hygiene and premium ingredients.
- For any quality-related concerns, the final decision will be taken by our management.
- Delivery Policy
- Delivery delays due to traffic, weather conditions, or unreachable customer are not eligible for refund.
- If the delivery rider reaches the location and the customer is not reachable for 10 minutes, the order will be marked as delivered.
Contact Us
The Medals Cake Shop – Vasai East Branch
📞 9967365079
🕒 Timings: 10:00 AM – 10:00 PM